FAQs

Frequently Asked Questions

Shipping

Where do you ship?
We currently ship to most locations within the United States. International shipping may be available for selected products.
How much does shipping cost?
Shipping is always FREE.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.
How long does shipping take?
  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 2–5 business days (where available)
Delivery times may vary depending on your location.
How can I track my order?
Once your order ships, we'll email you a tracking number.
Can I change my shipping address?
Yes, provided your order has not already shipped.
What if my package is delayed?
Shipping delays can happen due to weather, holidays or carrier issues. Contact us and we'll help track your shipment.
My package shows Delivered but I didn't receive it.
Please check with family members, neighbours or your local carrier first. If it's still missing, contact us.
What if my package arrives damaged?
Please contact us within 48 hours with photos of the item and packaging.

Returns & Refunds

What is your return policy?
Returns are accepted within 30 days for unused items in their original packaging.
Which items cannot be returned?
  • Used products
  • Personalized items
  • Clearance items
  • Gift cards
How do I start a return?
Contact our support team with your order number and reason for the return.
Who pays for return shipping?
We cover return shipping for damaged or incorrect items. Other returns may require the customer to pay shipping.
How long do refunds take?
Refunds are usually processed within 5–10 business days after inspection.
Can I cancel my order?
Orders can usually be cancelled before shipping.
What if I receive the wrong or defective item?
Contact us with photos and we'll arrange a replacement or refund.

General Questions

Do you offer free shipping?
Yes, we regularly offer free shipping promotions.
How can I contact customer support?
Reach us through our Contact page or email. We usually reply within 24 business hours.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Shop Pay, Apple Pay, Google Pay and other secure payment methods.
Is my payment information secure?
Yes. All payments are protected using SSL encryption.
Can I order multiple items?
Yes. Items may arrive separately if shipped from different warehouses.
Do you offer discounts?
Yes. Subscribe to our newsletter to receive exclusive offers and new product updates.
How do I know if an item is in stock?
If you can add the product to your cart, it is generally in stock.